HOW WE COLLECT AND USE INFORMATION
PERSONALLY IDENTIFIABLE INFORMATION (“PII”)
We may collect personally identifiable information (“PII”) such as your name, your contact information, your shipping information, and your billing information (such as credit card account data). We collect PII when you provide it to us through your use of Lineage Botanica services, for example when you interact with our websites, place an order, or sign up for our mailing list. We may combine the PII we collect with additional information from other third-party sources.
We use the PII that we collect to provide the LB services (such as to process and ship your orders or respond to customer service requests), to analyze and improve these services, and to conduct marketing. If you register for email or if you provide your email address to us, we will send you emails about a variety of topics such as store events, new products, special sales, promotional offers from our affiliates or other selected business partners, environmental issues, and employment opportunities. Please see below for your choices regarding how we collect, use, and share your PII.
We automatically collect certain non-personal information when you use Lineage Botanica Services. For example, we collect information about the devices you use to connect to our services (such as the IP address of your computer or numeric identifier of your mobile device) and about how you use LB services (such as what time you visit our websites). We use the non-personal information that we collect for a variety of purposes such as to provide and improve our services, and to analyze and offer our advertising.
Our website also uses third-party analytics vendors such as Google Analytics. Please click here for more information about how data is collected and processed in connection with the Google Analytics service: www.google.com/policies/privacy/partners/. We or our partners use analytics data for a variety of purposes such as to improve the design and content of our websites, to help us learn things like what pages are most attractive to all of our visitors and what promotions visitors like to see, and to gauge the success of our advertising campaigns.
All information that you share about yourself, whether PII or not, in a public open forum – such as on a social network – will be considered public information for the purposes of this policy. If you don’t want it to be public, please don’t post it.
HOW WE SHARE INFORMATION
We do not disclose your PII to third parties, except as follows:
After giving you notice and an opportunity to choose not to share the information;
To companies that provide services to us or perform functions on our behalf (such as processing credit card payments or taking orders) and have agreed to use your information only for the purposes we request;
For us to send offers to Lineage Botanica customers on behalf of our affiliated companies and on behalf of other non-affiliated partners (such as charity groups that we support);
When we believe disclosure is appropriate to comply with applicable law, legal process, and/or governmental authorities;
If we are involved in a merger, acquisition, bankruptcy, partial or total sale of assets, or other corporate change.
Our webpage or our offerings on social media platforms may include commenting, forums, sharing, or other similar features. Information that you provide using these features may be available to other users or the general public.
With your PII – like the information you give us to fulfill an order – you have the option to change or correct your information and the choice of not hearing from us again. There are several ways you can control our use of your PII in connection with marketing and promotions.
To remove your name from our lists. You can choose to decline communications from us at the point that we request your PII. After we have collected your PII, you can choose to stop our communications or our service, or stop us from sharing your information with other companies for their marketing purposes. To exercise any of these options, please contact us by mail, email, or telephone using the contact information below.
If you would like to request changes to the PII that you have previously provided to us, please contact us by mail, email, or telephone using the contact information below.
Most browsers accept cookies automatically. You may be able to set your browser to reject and/or delete cookies. For instructions, check your browser’s technical information. However, if you reject or delete cookies then this may disable or interfere with features of our website. We recommend that you leave cookies “turned on” so we can offer you a better shopping experience on our sites.
Our online services are not intended for the use of individuals under the age of 13, and we do not knowingly collect information online from individuals under the age of 13.
Social media provides tools that many of our customers use and enjoy, and we include links to various social media platforms on our websites. If you interact with these social media tools through our websites, your experience on those social media sites will be governed by the privacy and other policies of those sites. So, the privacy settings you have chosen on those sites will determine the degree to which your information is made public. We encourage you to choose your privacy settings on those sites accordingly.
We have reasonable and appropriate physical, electronic, and administrative measures in place to safeguard the security of your personal information. However, when you communicate with customer service via email or chat on our websites, these communications may not be encrypted. For that reason, we ask that you do not share sensitive information via these communication channels.
WEB STORE RETURN POLICY
All returns must be pre-approved by Lineage Botanica. Before shipping back your return, send us an email at firstname.lastname@example.org and let us know which item you are returning. We will issue a return authorization number to be included in your return package. For clothing and all other items, shipping costs are non-refundable and return shipping fees are the responsibility of the customer. All return packages must be insured.
If you wish to return your purchase, we will gladly issue a store credit or exchange within 14 days of delivery for items that are returned in new, unused condition in their original package, with a copy of your receipt. We reserve the right to refuse returns that do not match these conditions.